1. Can my Bouncy Castle be used on any surface?

Yes. In fact, most of our Inflatables can go on any surface, grass, concrete, gravel etc. however it must be relatively flat and can even go partial grass, partial concrete areas.

2. Can I use my Bouncy Castle/Inflatable in the rain?

No. In the interests of Health & Safety, we would always suggest that any of our equipment is not used in the rain or high winds and that the electrical supply is disconnected. By following these instructions, the inflatable device can be re-inflated after the rain has passed and can be used immediately. Failure to turn off the device during the rain, will allow the rain to penetrate through the seams of the inflatable and cause the inflatable to be damp throughout.

3. Can I use my Bouncy Castle in the rain if it has a cover?

No. The rain will penetrate through the seams of the cover and cause the inflatable to be damp throughout.

4. Do I pay a deposit?

Yes. We ask for 50% of the total cost to be paid as a deposit at the time of ordering.



5. Do you offer a bad weather cancellation?

Yes. As it is likely that any inclement weather will pass at some point during the day, we will always aim to deliver the equipment so that you may use it later in the day if need be. Our delivery staff will always offer practical advice on the safe use of the equipment. Alternatively you can rearrange to an alternative date according to availability. No deposits will be refunded if the date you choose the equipment is unavailable.

6. What are your standard cancellation terms?

Upon confirming any booking with us, cancellations for any reason are charged at 50% of the total booking costs up to 7 days prior to the event. Cancellations for any reason received within 7 days of the event date are charged at 100% of the total booking costs, payable at time of cancellation. This also refers to cancellations resulting in adverse weather or unsuitable set up conditions. Cancellations can only be accepted in writing from the hirer, please send cancellations to: info@bounceabout.es

7. Our cancellation terms:

Cancellations for any reason are charged at 50% of the total booking costs up to 7 days prior to the event.

Cancellations for any reason received within 7 days of the event date are charged at 100% of the total booking costs.

Maxi Park will at all times, aim to be as flexible as pragmatically reasonable. Therefore if you do encounter an issue with your event, please contact us and we will endeavour to find a solution.

8. There is no electric on site, is this a problem?

No. In the absence of an electrical supply, Bounceabout can offer petrol blowers for Bouncy Castles or Generators for all other inflatables and simulators. They are charged additionally and includes the cost of the fuel. Please inform us at the time of booking to ensure we bring this along on the day.

9. What are the power requirements for your items?

One normal EU 2 pin power socket is required for each Bouncy Castle/Inflatable and must be within at least 50 meters as a maximum.

The Obstacle Courses will require 2 power sockets (4 for the Mega) and the Rodeo Bull will require 2 power supplies each.

10. What happens if I have a technical issue with the equipment on the day?

Rest assured we are always contactable. Usually 99% of technical issues can be resolved over the phone; however we will come back out to you if not.

11. What vehicle access is required?

We would kindly ask that when you are expecting delivery that the route is clear of cars, goods and pedestrians with particular vigilance regarding children and pets If you have hired many of our items for your event, or some larger equipment it may be necessary to drive directly onto the set up area.

12. What are your standard delivery and collection times?

We will work to your event timings where possible, subject to other booking committments. If your event exceeds our standard times, you may request an extension of your hire. However in the event of a hire extension or require us to collect the next morning, a nominal charge may be applied.

If you request a next day morning collection of the goods, we may need to gain access from 8.00am as the equipment may be re-hired that day.

13. What are the age limits for the items?

Children's bouncy castles/inflatables are insured for children up to 14 years.

Adult's bouncy castle/inflatables are insured for all ages; however children must be segregated from adults.

For clarification of which categories each item falls in to, please refer to the item pages on our website.

14. Do you offer discounts on larger bookings?

Yes. Please email us with your requirements. Tell us about your event including dates, times, location and the items you require and we will do our very best to provide you with a competitive package price and will confirm this quotation in writing.

15. What are your payment terms?

We can provide many options for payments.

For ease, we can process a bank transfer for the deposit at the time of your booking and on delivery you can pay cash or bank transfer prior to delivery.

16. Do you provide supervisors with your equipment?

This depends on the equipment hired. For example, most of our items will not come with supervision.

If however, if you have hired items that do require Supervisors for your event, we can provide this and are charged additionally.

17. Are you covered by insurance or should we take out our own policy?

Maxi Park are covered by £5 million public liability insurance as standard and property protection insurance. Whilst this will insure that Bounceabout are fully covered in the event of a claim against the Company for negligence or faulty equipment, this will not offer full protection against the hirer or event management.

In most circumstances, we would not insist that you seek additional insurance for most private events, however in the event of larger events that in particular involve the general public you may see it sensible to take out your own event insurance to protect yourself from unforeseen incidents. We can help you arrange this.

PLEASE NOTE: People often get confused with public liability insurance. To clarify this insurance only covers damage caused by our equipment. It would also cover things like a fire to a building caused by a cable or faulty equipment.

PLEASE NOTE: We DO NOT insure any user or hirer who uses our equipment. The hire products should be supervised by a responsible adult at ALL times. The liability is with the hirer and it is their sole responsibility to make sure that the equipment is being used safe and in accordance with our guidance.


17. Can I hire your equipment and charge people to use it?

Yes. We are hiring you the relevant equipment and you can subsequently charge people to use the equipment. You are fully responsible for paying any tax due on your takings and ensuring that ALL health and safety is adhered to. You should ensure that you do not endanger the users by overloading the product to get more revenue.


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